Goals
- Align BLF and Extension behavior for PFKs on Snom desk phones by using XML definitions insteadÂ
- Improve user experience
- Improve performance
Background and strategic fit
BLF is a valuable feature for Snom customers, like enterprises who are looking to assist in connecting their customers to a live, available person as well as save business phone use time. Overall, it enables businesses to streamline their communication and better serve customers.
Assumptions
- BLF aka Extension monitoring has been utilized in numerous ways by businesses using Snom phone systems with multiple extensions. The current implementation appears to be kind of duplicated, but with a few little differences and erroneous behaviour, which makes each variant still lacks s
- A secretary's phone shall display the call status of the boss's line, allowing the secretary to know whether the boss is on a phone call or not. This will enable the secretary to make the decision to put the new caller on hold or let them through to the boss.
- Call centers and customer support groups have also a need for BLF: it enables employees to see if their colleagues are free to take a support call or if their supervisor is on another line and unable to help another customer.
- BLF is needed by teams working on a specific project: supervisors can monitor team members' extensions and vice versa so all team members are aware of each other's current status.
Requirements
| # | Title | User Story | Importance | Notes |
|---|---|---|---|---|
| 1 | ||||
| 2 |
User interaction and design
Questions
Below is a list of questions to be addressed as a result of this requirements document:
| Question | Outcome |
|---|---|