Target release 1.0 Epic Document status Document owner Alexander Feldt Designer Zsolt Erdei Developers Clemens Cramer  QA Tita Petre

Goals

• Align BLF and Extension behavior for PFKs on Snom desk phones by using XML definitions instead 
  • Improve user experience
  • Improve performance

Background and strategic fit

BLF is a valuable feature for Snom customers, like enterprises who are looking to assist in connecting their customers to a live, available person as well as save business phone use time. Overall, it enables businesses to streamline their communication and better serve customers.

Assumptions

• BLF aka Extension monitoring has been utilized in numerous ways by businesses using Snom phone systems with multiple extensions. The current implementation appears to be kind of duplicated, but with a few little differences and erroneous behaviour, which makes each variant still lacks s
• A secretary's phone shall display the call status of the boss's line, allowing the secretary to know whether the boss is on a phone call or not. This will enable the secretary to make the decision to put the new caller on hold or let them through to the boss.
• Call centers and customer support groups have also a need for BLF: it enables employees to see if their colleagues are free to take a support call or if their supervisor is on another line and unable to help another customer.
• BLF is needed by teams working on a specific project: supervisors can monitor team members' extensions and vice versa so all team members are aware of each other's current status.

Requirements

User interaction and design

Include any mockups, diagrams or visual designs relating to these requirements.

Questions

Below is a list of questions to be addressed as a result of this requirements document:

Not Doing

• List the features discussed which are out of scope or might be revisited in a later release.