Hello,


we're using AVAYA IPO v11 and a SNOM 360 SIP Phone.


The snom SIP phone works since years good, but we've one Problem:

 - If we Pick-Up a Call from another user (*32*{EXTN}), then on the SNOM-Phone the number *32* is displayed, but not the Original Caller-ID


In our Case we made also a SIP-Trace, and the Only SIP-Message sent from IPO containing the Original Caller-ID is this Message.

In our Case we're on extension 8000 where we picked up a call from 8001. Remote-Caller-Id is {remote-caller-id}.


1786982943mS SIP Tx: UDP 192.168.1.170:5060 -> 192.168.1.155:1024
                    NOTIFY sip:8000@192.168.1.170 SIP/2.0
                    Via: SIP/2.0/UDP 192.168.1.170:5060;rport;branch=z9hG4bK8131e856ca685f8c8c93341efdc931f7
                    From: "8001" <sip:8001@192.168.1.170>;tag=709bce7d86ad1968
                    To: "AVAYA IPO Deskphone" <sip:8000@192.168.1.170>;tag=wu5m0n7rgc
                    Call-ID: 3ffca6e616e6-4ecp8b28iij9
                    CSeq: 572543 NOTIFY
                    Contact: "8001" <sip:8001@192.168.1.170:5060;transport=udp>
                    Supported: 100rel
                    Max-Forwards: 70
                    Event: dialog
                    Subscription-State: active
                    Content-Type: application/dialog-info+xml
                    Content-Length: 630
                    
                    <?xml version="1.0"?>
                      <dialog-info xmlns="urn:ietf:params:xml:ns:dialog-info" version="1" state="full" entity="sip:8001@192.168.1.170">
                        <dialog id="dummy" call-id="IPOK_2@192.168.1.170" local-tag="mjm030306b" remote-tag="ram061107g" direction="recipient">
                          <state>early</state>
                          <local>
                            <identity display="8001">sip:8001@192.168.1.170</identity>
                            <target uri="sip:8001@192.168.1.170"/>
                          </local>
                          <remote>
                            <identity display="">sip:{remote-caller-id}@195.69.183.2</identity>
                            <target uri="sip:{remote-caller-id}@195.69.183.2"/>
                          </remote>
                        </dialog>
                      </dialog-info>


In the SNOM Wiki I found this Article: So ändern Sie den angezeigten, entfernten Teilnehmer während eines Anrufs

Can someone help me with this issue? Does this behaviour is incorrect from the Avaya IPO or can I change something on my Snom?


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Matthias Radmüller

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Joined: 29.09.2023

1 Comment

  1. Federico Rossi

    Hi, I'm sorry, but I think that the phone is too old to support the XML NOTIFY to update the phone number. For sure it works on newer models as you described. Please try with a D385 with the last firmware running.

    Best regards