ich habe seit geraumer Zeit ein Problem mit eingehenden Anrufen, dass ich sie manchmal nicht hören kann. Erst nach Rückruf konnte ich sie dann wieder hören.

Dieses Problem tritt nur bei Mobilfunknummern auf und auch nur bei eingehenden Anrufen.

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Elans Drulle

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Joined: 28.03.2022

12 Comments

  1. Erhard Sonnenberg

    Guten Tag,


    Ad hoc kann man da leider nicht sagen, was das Problem sein könnte, es könnte auch der Provider, die Telefonanlage,  das Netzwerk sein, speziell weil es nur auf Mobilfunknummern zutrifft ist tippe ich eher auf den Provider als Ursache. Um überhaupt eine Möglich keit zu habenetwas über das Problem herauszufinden, benötigen wir von Ihnen:

    1) Eine Beschreibung Ihres Setups (Telefon, Telefonanlage Provider)

    2) Einstellungsdatei des Telefons

    3) PCAP-Trace von einem Anruf bei dem das Problem auftritt


    Freundliche Grüße

    1. Elans Drulle

      Habe 2x das Snom D315 und 3x D785. Provider ist 1&1 und sind alle über die FritzBox 7590 AX verbunden.

      Das Problem tritt bei allen auf, jedoch nicht immer sondern nur "ab und zu" trotzdem würde ich gerne das Problem beheben wollen.


      language!: Deutsch
      phone_features!: 
      phone_type!: snomD785
      codec_tos!: 160
      mac&: x
      bt_mac&: x
      support_service_codes!: on
      brand_variant!: default
      setting_server!: https://secure-provisioning.snom.com:443/snomD785/{mac}.htm
      pnp_config!: on
      ip_adr!: x
      netmask!: 255.255.255.0
      main_network_device&: eth0
      update_server!: 
      dns_load_balancing!: on
      dns_domain!: fritz.box
      dns_server1!: x
      dns_server2!: 
      dhcp!: on
      gateway!: x
      phone_name!: 
      utc_offset!: 3600
      system_time!: 1646297060
      ntp_server!: 192.53.103.104 pool.ntp.org
      lcserver1!: 
      http_proxy!: 
      http_port!: 80
      http_user!: 
      http_pass!: 
      http_scheme!: on
      https_port!: 443
      webserver_type!: http_https
      webserver_cert!: 
      dst!: 3600 03.05.07 02:00:00 10.05.07 03:00:00
      timezone!: GER+1
      backlight!: 15
      contrast!: 12
      smart_label_text_alignment!: center
      label_text_alignment!: center
      label_contrast!: 8
      label_backlight!: 15
      label_backlight_idle!: 0
      sip_retry_t1!: 500
      timer_support!: on
      session_timer!: 3600
      network_id_port!: 
      sip_tls_listen_port!: 
      max_forwards!: 70
      user_phone!: on
      active_line!: 1
      outgoing_identity!: 1
      challenge_response!: on
      legacy_digest_auth_behavior!: off
      sip_proxy!: 
      register_http_contact!: off
      filter_registrar!: on
      xml_notify!: on
      challenge_reboot!: off
      challenge_checksync!: off
      action_received_subscr_notify_url!: 
      action_longpress_url!: 
      action_dnd_on_url!: 
      action_dnd_off_url!: 
      action_redirection_on_url!: 
      action_redirection_off_url!: 
      action_incoming_url!: 
      action_blacklist_url!: 
      action_outgoing_url!: 
      action_setup_url!: 
      action_offhook_url!: 
      action_onhook_url!: 
      action_missed_url!: 
      action_connected_url!: 
      action_disconnected_url!: 
      aoc_amount_display!: off
      aoc_pulse_currency!: $
      aoc_cost_pulse!: 1
      rtp_port_start!: 49152
      rtp_port_end!: 65534
      preselection_nr!: 
      shared_call_without_line_keys!: off
      auto_dial!: off
      auto_dial_target!: 
      privacy_in!: off
      service_mode_login!: 
      service_mode_password!: 
      admin_mode_login!: 
      admin_mode_password!: 
      admin_mode_password_confirm!: 
      enable_predial_mode!: off
      dialplan_for_keypaddial_only!: off
      admin_mode!: on
      admin_mode_upon_http_login!: off
      tone_scheme!: GER
      vol_headset!: 10
      vol_speaker!: 5
      vol_handset!: 11
      vol_speaker_max!: 100
      vol_ringer!: 1
      high_mic_gain!: off
      handset_agc!: on
      headset_agc!: on
      log_level_type_module!: off
      module_log_level!: 
      log_level!: 5
      auto_connect_indication!: on
      logon_wizard!: on
      guess_number!: on
      guess_start_length!: 3
      friends_ring_sound!: Ringer1
      family_ring_sound!: Ringer1
      colleagues_ring_sound!: Ringer1
      work_ring_sound!: Ringer1
      vip_ring_sound!: Ringer1
      alert_internal_ring_text!: alert-internal
      alert_external_ring_text!: alert-external
      alert_group_ring_text!: alert-group
      alert_internal_ring_sound!: Ringer1
      alert_external_ring_sound!: Ringer1
      alert_group_ring_sound!: Ringer1
      edit_mode_for_passwords!: 123
      edit_mode_for_directory_search!: abc
      display_method!: display_name_number
      cw_dialtone!: on
      disable_speaker!: off
      no_dnd!: off
      dirty_host_ttl!: 
      headset_active!: off
      update_policy!: settings_only
      enum_suffix!: e164.arpa
      vlan_id!: 
      vlan_qos!: 
      block_url_dialing!: pui
      release_sound!: off
      headset_rings_once!: off
      transfer_on_hangup!: off
      transfer_on_hangup_with_starcode!: off
      transfer_on_hangup_non_pots!: off
      attended_transfer_on_ringing!: off
      disable_blind_transfer!: off
      disable_deflection!: off
      transfer_dialing_on_transfer!: blind
      transfer_dialing_on_other!: blind
      quick_transfer!: new_call
      ethernet_replug!: reregister
      mwi_dialtone!: stutter
      support_idna!: off
      custom_melody_url!: 
      ringer_headset_device!: speaker
      increased_ringer_volume!: off
      dtmf_speaker_phone!: on
      require_prack!: on
      offer_gruu!: on
      offer_mpo!: off
      firmware_status!: 
      firmware_interval!: 
      firmware!: https://downloads.snom.com:443/fw/10.1.84.12/bin/snomD785-10.1.84.12-SIP-r.bin
      firmware_uxm!: 
      update_filename!: 
      update_host_f!: 
      sip_port&: 54222
      web_language!: Deutsch
      call_completion!: off
      reset_settings!: 
      settings_reset_preserves_branding!: off
      date_us_format!: on
      time_24_format!: on
      call_join_xfer!: off
      alert_info_playback!: on
      ringing_time!: 120
      syslog_server!: 
      snmp_trusted_addresses!: 
      snmp_port!: 161
      multicast_listen!: off
      short_form!: off
      audio_device_indicator!: on
      license_data!: Mac:x;Hardware: D785;Date:03/21;Copyright(C) snom technology GmbH
      holding_reminder!: on
      ethernet_detect!: on
      support_rtcp!: on
      partial_lookup!: off
      signaling_tos!: 160
      eth_net!: auto
      eth_pc!: auto
      answer_after_policy!: off
      ldap_over_tls!: off
      ldap_server!: 
      ldap_port!: 
      ldap_base!: 
      ldap_username!: 
      ldap_password!: 
      guess_max_hits!: 50
      ldap_sort_mode!: none
      ldap_search_filter!: 
      ldap_number_filter!: 
      ldap_search_filter_during_call!: 
      ldap_number_filter_during_call!: 
      ldap_name_attributes!: 
      ldap_number_attributes!: 
      ldap_display_name!: 
      ldap_answer_timeout!: 7000
      ldap_queue_requests!: true
      ldap_sort_parameters!: 
      keyboard_lock!: off
      keyboard_lock_pw!: 
      keyboard_lock_timeout!: 
      ldap_telephonenumber_mapping!: office
      onhook_debounce_timeout!: 
      peer_to_peer_cc!: on
      auto_logoff_time!: 
      context_key_text!: on
      ringer_animation!: on
      speaker_dialer!: on
      idle_status_btn_index!: 4
      idle_ok_key_action!: keyevent F_REDIAL
      idle_cancel_key_action!: keyevent F_CANCEL
      idle_up_key_action!: keyevent F_PREV_ID
      idle_down_key_action!: keyevent F_NEXT_ID
      idle_left_key_action!: keyevent F_ACCEPTED_LIST
      idle_right_key_action!: keyevent F_MISSED_LIST
      dkey_retrieve!: keyevent F_RETRIEVE
      dkey_dnd!: keyevent F_DND
      dkey_directory!: keyevent F_ADR_BOOK
      dkey_hold!: keyevent F_HOLD
      dkey_transfer!: transfer
      dkey_menu!: keyevent F_SETTINGS
      dkey_label_page_next!: keyevent F_LABEL_PAGE_NEXT
      dkey_label_page_prev!: keyevent F_LABEL_PAGE_PREV
      pui_icon_override_xml_icon!: off
      overlap_dialing!: off
      show_redundant_context_keys!: off
      web_logout_timer!: 
      cancel_on_hold!: off
      ntp_refresh_timer!: 3600
      ntp_retry_timer!: 30
      reboot_after_nr!: 0
      flood_tracing!: on
      sip_tracing!: on
      keyboard_lock_emergency!: 911 112 110 999
      scroll_outgoing!: on
      show_local_line!: off
      firmware_version!: snomD785-SIP 10.1.84.12
      hardware_version&: 0
      branding_name!: 
      redirect_ringing!: off
      auto_redial!: off
      auto_redial_value!: 10
      action_log_on_url!: 
      action_log_off_url!: 
      show_call_status!: off
      always_show_active_call!: on
      action_reg_failed!: 
      max_boot_delay!: 0
      http_client_user!: 
      http_client_pass!: 
      mailbox_active!: on
      vpn_on!: off
      vpn_tarball_url!: 
      l2tp_on!: off
      l2tp_tarball_url!: 
      idle_offhook!: off
      reject_calls_with_603!: off
      enable_keyboard_lock!: on
      presence_lookup_number!: off
      vlan_port_tagging!: off
      vlan_pc_id!: 
      vlan_pc_priority!: 
      emergency_proxy!: 
      pbx_buttons!: off
      retry_after_failed_register!: 300
      send_prack!: on
      documentation_link!: https://service.snom.com/display/wiki/
      watchdog!: on
      rtp_keepalive!: on
      country_code!: 
      area_code!: 
      vpn_netcatserver!: 
      action_unhold!: 
      action_hold!: 
      action_transfer!: 
      ip_adr_vlan!: 
      netmask_vlan!: 
      gateway_vlan!: 
      action_blind_transfer!: 
      action_attended_transfer!: 
      csta_control!: on
      csta_challenge!: 0
      enable_e164_substitution!: on
      speaker_receive_call!: on
      global_missed_counter!: on
      max_missed_calls!: 100
      max_received_calls!: 30
      max_dialed_calls!: 30
      max_rejected_calls!: 30
      max_deflected_calls!: 30
      max_parked_calls!: 30
      use_hidden_tags!: on
      show_history_info!: on
      ignore_security_warning!: off
      naptr_sip_uri!: off
      uboot_lock!: 
      auto_reboot_on_setting_change!: off
      show_diversion!: on
      offhook_dial_prompt!: on
      fkey_delay_timeout!: 5
      uboot_version!: 2010.12-00001-gd311851f1 (Feb 25 2019 - 14:19:43)
      subscription_delay!: 0
      terminate_subscribers_on_reboot!: on
      show_ivr_digits!: off
      settings_refresh_timer!: 0
      settings_cyclic_store_timer!: 0
      ocip_server!: 
      ocip_port!: 2208
      ocip_username!: 
      ocip_password!: 
      ocip_max_hits!: 50
      ring_count!: 5
      backlight_idle!: 8
      ip_frag_enable!: on
      advertisement!: off
      advertisement_url!: 
      enable_rport_rfc3581!: on
      wifi_auth_mode!: off
      wifi_wpapsk!: 
      wifi_wpa_encryptype!: 
      wifi_essid!: 
      wifi_wep_key1!: 
      dim_timer!: 20
      smartlabel_dismiss_timeout!: 3
      intercom_connect_type!: intercom_connect_type_handsfree
      call_info_audio_device!: 
      away_timeout!: 40
      empty_tls_client_cert!: off
      prioritise_asserted!: on
      action_firewall_test!: 
      refuse_call_pickup_of_connected_calls!: off
      show_connected_call_in_monitor_view!: on
      blink_very_fast!: off
      tbook_sort!: 1
      goto_monitor_state_on_line_activity!: off
      pui_states_allowing_state_switch_on_activity!: idle
      upload_web!: 
      upload_font!: 
      upload_gui!: 
      upload_license!: 
      upload_moh!: 
      upload_gui_xml_custom!: 
      prefer_saved_over_received_photo!: on
      lastexit!: 0
      laststate!: 0
      lastmethod!: 0
      lastkey!: 0
      lastsignal!: 0
      ice_diagnostics!: 0
      http_proxy_user!: 
      http_proxy_pass!: 
      xcap_tbook_sync_interval!: 7200
      xcap_server_name!: 
      xcap_server_port!: 8080
      xcap_directory_auid!: services/resource-lists
      xcap_dir_doc_name!: contacts-resource-list.xml
      xcap_via_tls!: on
      cancel_conference!: on
      leftnav_hidden_admin!: 
      wui_admin_only!: screen.bmp settings.cfg settings.xml settings_wo_default.xml tbook.xml tbook.csv param_map param_map_structs state_of_gui.htm state_of_identity.htm dirty_hosts.htm dialplan.xml trace.pcap dummy.htm strings.csv log.htm certificates_unknown_certs.htm subscriptions.htm trace.htm http_trace.htm memstat.htm support.htm line_login.htm action.htm pcap.htm dnscache.htm update.htm settings.htm line_sip.htm line_nat.htm line_rtp.htm line_features.htm changed_settings.htm contacts.htm debug.htm modules.htm media.htm xml_entities.htm line_audio.htm state_of_edit.htm state_of_gui_json.htm status_messages.htm label_screen.bmp state_of_label_gui.htmstate_of_label_panel.htm state_of_smart_label_gui.htm state_of_smart_label_panel.htm exp_screen.bmp state_of_expansion_gui.htm image_map_info.htm
      save_latest_callrecords_to_flash!: on
      play_music_during_hold!: off
      offer_outbound!: off
      led_on!: ON IN_A_CALL CALLING IN_A_MEETING URGENT_INTERRUPTIONS_ONLY BUSY I-Am-Busy DND_ALL DND_SELF ACTIVE INACTIVE BE_RIGHT_BACK SEIZED CONNECTED ON_HOLD OFFHOOK RINGBACK I-Am-Ready AWAY AVAILABLE AVAILABLE_ON_MOBILE AVAILABLE_AT_DESK call_center_status_empty PhoneHasCall PhoneHasMissedCalls CurrentIdentityHasVoiceMessages PhoneHasVoiceMessages seized_local seized_remote active_local active_remote dialog_dnd
      led_blink_slow!: PARKED HOLDING I-Am-Almost-Ready call_center_status_normal PhoneHasCallInStateHolding held_local held_remote KeyConfigActive call_parked
      led_blink_medium!: RECORDING MESSAGE DateOngoing DateReminding
      led_blink_fast!: RINGING PICKUP call_center_status_exceed PhoneHasCallInStateRinging alerting_local alerting_remote
      led_red!: BUSY DND_ALL DND_SELF I-Am-Busy IN_A_CALL IN_A_MEETING URGENT_INTERRUPTIONS_ONLY UNAVAILABLE seized_remote alerting_remote active_remote held_remote
      led_green!: AVAILABLE AVAILABLE_ON_MOBILE AVAILABLE_AT_DESK I-Am-Ready I-Am-Almost-Ready call_center_status_empty call_center_status_normal call_center_status_exceed seized_local alerting_local active_local held_local call_parked
      led_orange!: AWAY INACTIVE BE_RIGHT_BACK KeyConfigActive dialog_dnd
      led_blue!: 
      led_call_indicator_usage!: PhoneHasCallInStateRinging PhoneHasCallInStateCalling PhoneHasCallInStateRingback PhoneHasCallInStateConnected PhoneHasCallInStateOffhook PhoneHasCallInStateHolding PhoneHasCall PhoneHasMissedCalls DateOngoing DateReminding 
      led_message_usage!: CurrentIdentityHasVoiceMessages PhoneHasVoiceMessages
      dialnumber_us_format!: on
      ignore_dhcp_findings!: 
      dhcp_options_on_ip_aquire!: 1 2 3 4 6 12 15 42 43 51 66 67 120 125 132 133
      dhcp_options_on_inform!: 43 120 125
      user_agent_string!: snomD785/10.1.84.12
      http_user_agent_string!: !!$(::)!!User-Agent: Mozilla/4.0 (compatible; $(firmware_version) $(uboot_version) $(mac) SXM:$(sxm_count) UXM:$(uxm_count) UXMC:$(uxm_color_count))
      keep_provisioning_url_after_reboot!: on
      suppress_sip_messages!: off
      show_original_sip_response_reason_phrase!: off
      tr69_acs_url!: 
      tr69_acs_user!: 
      tr69_acs_passwd!: 
      tr69_use_acs!: off
      tr69_events!: 
      tr69_params!: 
      tr69_cnr_user!: 
      tr69_cnr_pass!: 
      tr69_bootstrap!: on
      tr69_log!: off
      tr69_download_status!: 
      tr69_p_inform_supervision_timeout!: 300
      ignore_missed_calls_on_busy!: off
      user_admin_mode!: 
      action_received_attended_transfer!: 
      show_clock!: on
      sdp_forced_in_200_response!: on
      perform_initial_query_in_ldap_state!: on
      upd_sip_uri_with_contact_from_notifies!: on
      key_f1_remapped!: F1
      key_f2_remapped!: F2
      key_f3_remapped!: F3
      key_f4_remapped!: F4
      key_f5_remapped!: F5
      key_cancel_remapped!: CANCEL
      key_enter_remapped!: ENTER
      key_left_remapped!: LEFT
      key_right_remapped!: RIGHT
      key_up_remapped!: UP
      key_down_remapped!: DOWN
      key_retrieve_remapped!: RETRIEVE
      key_mute_remapped!: MUTE
      key_speaker_remapped!: SPEAKER
      key_headset_remapped!: HEADSET
      key_dnd_remapped!: DND
      key_directory_remapped!: PHONE_BOOK
      key_menu_remapped!: MENU
      key_transfer_remapped!: TRANSFER
      key_hold_remapped!: RECALL
      key_vol_up_remapped!: VOLUME_UP
      key_vol_down_remapped!: VOLUME_DOWN
      key_label_page_next_remapped!: LABEL_PAGE_NEXT
      key_label_page_prev_remapped!: LABEL_PAGE_PREV
      key_0_remapped!: 0
      key_1_remapped!: 1
      key_2_remapped!: 2
      key_3_remapped!: 3
      key_4_remapped!: 4
      key_5_remapped!: 5
      key_6_remapped!: 6
      key_7_remapped!: 7
      key_8_remapped!: 8
      key_9_remapped!: 9
      key_star_remapped!: *
      key_hash_remapped!: #
      logoff_all_no_confirm!: off
      auto_connect_indication_tone!: 
      sip_failover_response!: 
      sip_failover_response_reg!: 
      rtcp_xr!: 
      stutter_timeout!: 1000
      lid_core_dump!: off
      lcs_core_dump!: off
      number_simultaneous_calls!: off
      ieee8021x_eap_auth_method!: off
      ieee8021x_eap_md5_username!: 
      ieee8021x_eap_md5_password!: 
      ieee8021x_eap_logoff!: on
      ieee8021x_eap_authenticator_mode!: off
      ieee8021x_eap_auth_addr!: 
      ieee8021x_eap_auth_port!: 1812
      ieee8021x_eap_auth_password!: 
      ieee8021x_eap_auth_mac_addr!: 
      ieee8021x_eap_auth_debug!: off
      ieee8021x_eap_auth_timeout!: 30
      dialplan_count_failed_match_groups!: off
      tftp_secret!: 
      sip_reconnect_on_rejected_refer!: off
      dns_cache_clear_timeout!: 
      dtmf_volume!: 8
      dtmf_micro_delay!: 0
      dtmf_payload_type!: 101
      restrict_uri_queries!: on
      allow_rtp_on_mute!: off
      send_starcodes_with_audio!: off
      short_cancel_denies_call!: on
      long_cancel_is_blocking_caller!: off
      disconnect_on_onhook!: on
      sip_health_check!: off
      sip_health_check_base_time!: 30
      sip_health_check_max_time!: 600
      sip_health_check_static_time!: 300
      sip_quarantine_max_time!: 600
      sip_quarantine_static_time!: 1800
      sip_shutdown_timeout!: 10000
      dns_a_queries_only!: off
      http_client_save_credentials!: on
      http_proxy_save_credentials!: on
      lldp_enable!: on
      lldp_asset_id!: snomD785
      lldp_reboot_timeout!: 60
      lldp_network_policy_timeout!: 90
      headset_ehs_cmd_delay!: 700
      headset_usb_cmd_delay!: 50
      reactivate_wireless_offhook_pause!: 1100
      sip_max_challenges!: 1
      sip_ip_dialin_content_types!: application/sdp
      min_pin_length!: 
      max_pin_retry!: 
      disable_storing_changes!: off
      scroll_text_interval!: 250
      scroll_text_wait_multiplier!: 4
      scroll_text_step_count!: 12
      garbage_timeout!: 300
      rtp_codec_type!: pcmu
      rtp_codec_size!: 20
      http_client_hash!: 
      http_proxy_hash!: 
      label_state_format!: $
      call_states_when_knocking!: connected calling holding on_hold ringback
      call_states_with_local_party!: ringing calling ringback
      redirected_call_states_with_local_party!: ringing
      smart_call_screen_labels!: off
      call_screen_fkeys_on_outgoing!: F_LEFT F_RIGHT F_CALL_COMPLETION F_CONF_ON F_DELETE_MSG
      call_screen_fkeys_on_incoming!: F_LEFT F_RIGHT transfer(not:Transfer) F_DIAL(Transfer) F_CONTACTPOOL(Transfer) F_DELETE_MSG
      call_screen_fkeys_on_connected!: F_LEFT F_RIGHT F_CONF_ON F_HOLD transfer(not:Transfer) F_DUAL_AUDIO(not:Conference) F_DELETE_MSG F_CALLRECORD_CONTROL_ON 
      executive_associated_call_screen_fkeys_on_connected!: F_LEFT F_RIGHT F_CONF_ON F_EXEC_ASSIST_CALL_PUSH transfer(not:Transfer) F_DUAL_AUDIO(not:Conference) F_DELETE_MSG F_CALLRECORD_CONTROL_ON
      call_screen_fkeys_on_holding!: F_LEFT F_RIGHT F_CONF_ON(not:Transfer) F_DIAL(Transfer) F_HOLD transfer(not:Transfer) F_CONTACTPOOL(Holding,Transfer) F_ABS F_DELETE_MSG F_CALLRECORD_CONTROL_ON 
      executive_associated_call_screen_fkeys_on_holding!: F_LEFT F_RIGHT F_CONF_ON(not:Transfer) F_DIAL(Transfer) F_EXEC_ASSIST_CALL_PUSH transfer(not:Transfer) F_CONTACTPOOL(Holding,Transfer) F_ABS F_DELETE_MSG F_CALLRECORD_CONTROL_ON
      fkeys_on_dialing!: F_DIALMODE(not:have_incoming_call) F_BACK F_DEFLECT(not:edit_for_transfer) F_ACCEPT_CALL(not:edit_for_transfer) F_DENY(have_incoming_call) F_SAFETRANSFER(edit_for_transfer) F_CONTACTPOOL F_REDIAL(not:edit_for_transfer) F_ATTENDED_TRANSFER(edit_for_transfer)
      vq_local_group!: 
      recording_mechanism!: SIP
      rtp_early_media_muted!: off
      rtp_early_media_ring_fallback!: 4100
      location_template!: {NAM}\n{LOC}\n{HNO}{HNS} {PRD} {RD} {STS} {POD}\n{A3}, {A1} {PC}\n{country}
      status_msgs_that_show_directly!: StatusLineSystemMessage:3 PhoneWantsReboot UxmUpdateRequired PhoneProvisioningStarting PhoneProvisioningInProgress PhoneHasIncomingPublicAnnouncement EthernetUnplugged PhoneHasFirmwareUpdate FirmwareUpdateFailed PhoneWantsToUpdate VisionConnectionLost PhoneHasDisabledSipStack VpnActive PhoneHasVpnError PhoneHasLowMemory PhoneRefusedHugeXcapSync CurrentIdentityIsNotRegistered PhoneIsWaitingForCallCompletion CurrentIdentityIsDnd RingerIsSilent AnonymousIdOn PhoneWaitsOnNtpServer PhoneCannotReachNtpServer CallRecordingState ActiveLocations RemoteOfficeEnabled PhoneHasNoHttpPassword PhoneHasNoAdminPassword ServerMessageToBeShownDirectly PhoneHasMissedCalls CurrentIdentityHasVoiceMessages CurrentIdentityHasTextMessages TryParking:5 UxmConnected:5 SxmConnected:5 ContactSaved:2 Hoteling:2 HidConnecting:10 HidConnected:5 ExpDeviceCabelingBroken ExpDeviceLimitExceeded SipWarningMessage:3 WlanStatus WlanConnected:3 DispositionCodeSent:3 DispositionCodeNotSentMismatch:3 UsbMassStorageConnected:3 UsbMassStorageDisconnected:3 UsbMassStorageSafeToRemove:3 UsbRecordingTerminatedDriveFull:3 UsbRecordingCallTerminated:3 UsbRecordingWaitForProcessing:5 UsbRecordingNoUsbDriveDetected:3 UsbRecordingProcessingComplete:3 UsbRecordingTerminatedMaxFileSize:3 UsbRecordingTerminatedOtherError:3 UsbRecordingAbortedByConference:3 UsbRecordingCannotRecordConference:3 UserInputOutOfRange:3 WifiAssociationStatusMessage1:3 WifiAssociationStatusMessage2:3 UsbWifiUnavailable:3
      status_msgs_that_are_essential!:  UxmUpdateRequired PhoneHasNoHttpPassword PhoneHasNoAdminPassword PhoneHasIncomingPublicAnnouncement PhoneIsLocked PhoneHasDisabledSipStack CurrentIdentityIsNotRegistered PhoneIsWaitingForCallCompletion CurrentIdentityIsDnd RingerIsSilent CurrentIdentityForewardsAlways ServerMessageToBeShownDirectly IPv4Conflict
      status_msgs_that_are_blocked!: PhoneHasVoiceMessages PhoneHasTextMessages PhoneProvisioningFailed CurrentIdentityIsDnd RingerIsSilent AnonymousIdOn AudioDeviceIsSpeaker AudioDeviceIsHeadset AudioIsMuted AudioDeviceIsHandset ActiveBluetoothConnection
      status_msgs_that_are_important!:  ActiveLocations RemoteOfficeEnabled SimultaneousRingEnabled EthernetUnplugged PhoneHasFirmwareUpdate PhoneWantsToUpdate PhoneWantsReboot PhoneHasDisabledSipStack UxmUpdateRequired PhoneHasVpnError PhoneHasLowMemory PhoneRefusedHugeXcapSync FirmwareUpdateFailed VisionConnectionLost UsbDiskConnected CurrentIdentityIsNotRegistered Identity01IsNotRegistered Identity02IsNotRegistered Identity03IsNotRegistered Identity04IsNotRegistered Identity05IsNotRegistered Identity06IsNotRegistered Identity07IsNotRegistered Identity08IsNotRegistered Identity09IsNotRegistered Identity10IsNotRegistered Identity11IsNotRegistered Identity12IsNotRegistered PhoneCannotReachNtpServer PhoneHasNoHttpPassword PhoneHasNoAdminPassword TbookDownloadFailed TbookDownloadOverflowed
      status_msgs_with_audio_indication!: PhoneHasIncomingPublicAnnouncement
      status_msgs_to_pop_up!: 
      ipv4_conflict_detection!: detect_defend
      mb_trusted_hosts!: 
      sip_cancel_reasons_to_ignore_missed_call!: text='Call completed elsewhere' text='Call was replaced' cause<300
      soundcard_event_map!: VID=0a12:PID=100d:HOOK=38/1
      sip_stop_subscriptions_on_register_failure!: on
      release_xferred_call_on!: 180
      retrieve_xferred_call_on!: 400
      replace_header_fire_action_url!: 
      keyboard_lock_accepted_keys!: STATE_AUTO_LEAVE,F_HOLD,MUTE,VOLUME_UP,VOLUME_DOWN
      allow_sip_settings!: off
      allow_sip_xml_action!: off
      csta_legacy_control!: 5
      emergency_accepted_callkeys!: STATE_AUTO_LEAVE,OFFHOOK,ONHOOK,CANCEL,F_CANCEL,F_HOLD,VOLUME_UP,VOLUME_DOWN,SPEAKER,HEADSET,*,#,0,1,2,3,4,5,6,7,8,9
      pnp_server!: 
      provisioning_order!: redirection:stop pnp:stop dhcp:stop tr69:stop
      swupd_failed!: 
      disconnected_url_on_reject!: off
      mute_is_dnd_in_idle!: off
      vision_reconnect_timeout!: 10
      vision_connected_mac!: 
      vision_provisioning_url!: 
      was_never_registered!: off
      update_after_idle_timeout!: 0
      keyboard_event_time_limit!: 80
      navikey_event_time_limit!: 300
      longpress_navikeys!: CANCEL
      contact_source_priority!: Ldap Tbook Sip Vcard Memory
      ui_theme!: Light
      titlebar_text_color!: 51 51 51 255
      text_color!: 51 51 51 255
      subtext_color!: 51 51 51 255
      extratext_color!: 123 124 126 255
      extratext2_color!: 123 124 126 255
      titlebar_background_color!: 226 226 226 255
      background_color!: 242 242 242 255
      fkey_background_color!: 242 242 242 255
      fkey_pressed_background_color!: 61 133 198 255
      fkey_separator_color!: 182 183 184 255
      fkey_label_color!: 123 124 126 255
      fkey_pressed_label_color!: 242 242 242 255
      line_background_color!: 242 242 242 0
      selected_line_background_color!: 255 255 255 255
      selected_line_indicator_color!: 61 133 198 255
      selected_line_text_color!: 61 133 198 255
      line_separator_color!: 226 226 226 255
      scrollbar_color!: 182 183 184 255
      cursor_color!: 61 133 198 255
      status_msgs_background_color!: 242 242 242 255
      status_msgs_border_color!: 182 183 184 255
      smartlabel_background_color!: 242 242 242 255
      smartlabel_pressed_background_color!: 61 133 198 255
      smartlabel_separator_color!: 182 183 184 255
      smartlabel_label_color!: 123 124 126 255
      smartlabel_pressed_label_color!: 242 242 242 255
      expansion_module_background_color!: 242 242 242 255
      expansion_module_pressed_background_color!: 61 133 198 255
      expansion_module_separator_color!: 182 183 184 255
      expansion_module_maintext_color!: 51 51 51 255
      expansion_module_pressed_maintext_color!: 242 242 242 255
      expansion_module_subtext_color!: 123 124 126 255
      expansion_module_pressed_subtext_color!: 242 242 242 255
      expansion_module_page_indicator_color!: 61 133 198 255
      expansion_module_activity_indicator_color!: 193 37 63 255
      expansion_module_activity_text_color!: 242 242 242 255
      max_cookies!: 50
      offhook_accept_calls!: on
      dhcp_v6!: off
      ipv6_over_ipv4!: on
      ip_adr_v6!: 
      dns_domain_v6!: 
      dns_server1_v6!: 
      dns_server2_v6!: 
      dns_server3_v6!: 
      dns_server4_v6!: 
      ntp_server_v6!: 
      dtmf_handset_phone!: on
      dial_from_wui!: on
      prov_back_off_timer!: 3,6:3600
      encrypt_secrets!: on
      ip_call_identity!: 
      usb_storage_swupdate!: off
      usb_storage_syslog!: off
      usb_storage_siptrace!: off
      usb_storage_httptrace!: on
      usb_storage_pcap!: off
      usb_storage_passphrase!: 
      uxm_backlight!: 15
      uxm_backlight_idle!: 1
      uxm_contrast!: 8
      expansion_module_backlight!: 15
      expansion_module_backlight_idle!: 8
      expansion_module_maintext_size!: XL
      expansion_module_subtext_size!: S
      expansion_module_activitytext_size!: S
      expansion_module_text_alignment!: left
      expansion_module_background_image!: 
      expansion_module_activity_indicator!: minimal
      swupd_curl_timeouts!: 4;600;600;3600
      allow_wizard_abort!: on
      tcp_retries2!: 8
      check_fqdn_against_server_cert!: on
      log_early_to_flash!: off
      webserver_max_data_size!: 2088968
      host_name_validation_flags!: 0
      remote_3264_hold!: on
      tcp_listen!: off
      tls_listen!: off
      label_scroll_timeout!: 0
      label_font_size!: 13
      custom_bg_image_url!: 
      custom_background_states!: Menu Status_messages Status_msg_details Confirm Wizard Edit_number Calling Call_completion Ringing Connected Transfer Holding Terminated Edit Change_volume Ringtone Settings Mwi Info Cable Auto_redial Conference Change_presence Dialog Multicast Multicast_Zones Minibrowser_Message Idle None Minibrowser Terminated_message_shown
      phone_cert_type!: best
      current_label_page!: 0
      sxm_count!: 0
      uxm_count!: 0
      sort_server_dir_result_by_last_name!: on
      directory_display_order!: last_name_first_name
      uxm_line_font_size!: 14
      uxm_tile_font_size!: 14
      skip_provisioning_urls_on_tls_error!: off
      http_tracing!: on
      http_trace_size!: 100
      http_body_trace_size!: 1000
      sip_trace_size!: 100
      sip_body_trace_size!: -1
      xsi_req_timeout!: 8
      xsi_heartbeat_interval!: 15
      xsi_unknown_call_list_name_text!: Unavailable
      exec_assistant_enable!: off
      exec_assistant_identity!: 1
      xmpp_refresh_timer!: 14400
      regular_font_min_font_size!: 17
      call_screen_photo_size!: XXL
      fkey_label_overrides_xml_label!: off
      xsi_protocol_version!: 
      xsi_visual_voicemail_dial_offhook!: on
      xsi_max_anywhere_portals!: 10
      xfer_dest_order_lifo!: on
      remote_blacklist_action_timer!: 1
      prov_polling_enabled!: off
      prov_polling_mode!: rel
      prov_polling_period!: 0
      prov_polling_time!: 00:00
      prov_polling_time_rand_end!: 00:00
      action_poll_url!: 
      action_poll_mode!: rel
      action_poll_period!: 0
      action_poll_time!: 00:00
      action_poll_time_rand_end!: 00:00
      show_desktop_msg_in_call_screens!: off
      smartlabel_idle_default!: full
      smartlabel_idle_expanded!: full
      smartlabel_idle_trigger!: fkey
      smartlabel_call_default!: short
      smartlabel_call_expanded!: full
      smartlabel_call_trigger!: fkey
      smartlabel_other_trigger!: fkey
      smartlabel_optimize_info_box!: off
      smartlabel_hide_disabled_page!: off
      smartlabel_call_treat_as_other_screens!: dialing outgoing disconnected conf_connected call_complete_activate
      msw_cp_pat!: 
      listen_in_on_handset!: off
      fkey_auto_assign_behavior!: skip
      fkey_line_auto_assign_enable!: off
      fkey_line_auto_assign_start!: 1
      fkey_blf_auto_assign_enable!: off
      fkey_blf_auto_assign_start!: 1
      filter_numbers_from_history!: off
      sip_header_warning!: off
      sip_header_warning_codes!: 
      mac_info_in_every_sip_message!: off
      tls_session_cache_mode!: both
      extend_context_key_in_idle!: off
      enable_blf_notify_dnd!: off
      mtu_size!: 1500


    2. Marc Kalke

      Hallo!

      Auch ich habe das Problem:

      Einige Anrufe aus dem Mobilfunknetz auf ein Snom D785 oder D715 führen zu unverständlichem ("scrambled") Audio beim Anrufer.

      Die Snom Seite hört den Arufer gut. Ruft man von Snom aus zurück sind beide Audio Richtungen gut. Festnetz ist ein viop Anschluss der Telekom mit Fritz!Box 7590.

      Es ist definitiv die Beteiligung eines Snom, denn bei anderen Endgeräten (z.B. Fritz!Fon oder voip/sip softclient) tritt es nicht auf.

      Leider habe ich noch nicht herausgefunden, was das entschiedende Merkmal bei den Mobilfunkverträgen der Anrufer ist und bin bei der Reproduktion auf "fremde" Personen angewiesen.

      Daher die Frage zu 3): ich würde die Paket-Mitschnittfunktion/capture auf der internen LAN-Schnittstelle der Fritzbox nutzen. Ist das für eine Analyse Ihrerseits brauchbar?

      Wohin sende ich dann die Daten, damit das angesehen werden kann?

      Vielen Dank!

  2. Erhard Sonnenberg

    Guten Tag,

    ich denke es wäre das beste wenn Sie sich diesbezüglich an Ihren IT-Dienstleister wenden, der das System eingerichtet hat oder an eines unserer Partnersystemhäuser in Ihrer Nähe. Es sollte sich ein Systemadministrator direkt vor Ort ansehen, über die Ferne lässt sich nur schwerlich der Fehler eingrenzen. Ebenso sollte der Provider herangezogen werden wenn es ausschließlich Mobilfunknummern betrifft. Möglicherweise gibt es bereits ein Problem beim ausgehenden Provider, was höchstens auf Providerseite feststellbar ist.

    Freundliche Grüße

  3. Markus Suttner

    Hallo, ich habe das gleiche Problem! D315 mit aktueller Firmware hinter einer Fritzbox. Das D315 mit den Factrory Settings und alles nach der hier hinterlegten Anleitung konfiguriert. Bei 9 von 10 Telefonaten, wenn es auf ein Handy geht oder von da kommt, ist kaum was zu verstehen. Bei Festnetzanschlüssen besteht das Problem nicht.

    Der Lieferant hat bisher keine Hilfe leisten können und wenn ich das Problem nicht zeitnah löse, muss ich die Geräte austauschen. So kann unser Office nicht arbeiten... Lieben Dank für die Hilfe im Voraus! Markus

  4. Erhard Sonnenberg

    Guten Tag, könnenSie Ihre Codec-Einstellungen überprüfen und ggf. pcma als primären Codec setzen? Im Telefon finden Sie diese unter Identität → RTP Einstellungen

    Freundliche Grüße

    1. Elans Drulle

      Ich kann dort kein primären Codec setzen.

      Im Codecbereich ist das hier alles drin: g722,pcmu,pcma,gsm,g723,g726-32,aal2-g726-32,g729,telephone-event

      1. Elans Drulle

        Wahrscheinlich einfach pcma als erstes in die Liste setzten?

        1. Erhard Sonnenberg

          Ja, setzen Sie bitte die Reihenfolge pcma, pcmu, g722, telephone-event

          1. Erhard Sonnenberg

            ggf. ist es auch hilfreich die Codecpriorität in der Fritzbox zu überprüfen. Außerdem können Sie bei einem fehlerhaften Anruf in der Fritzbox nachsehen, welcher Codec ausgehandelt wurde. Ich gehe natürlich davon aus, dass Ihr Telefon an der Fritzbox registriert ist und Ihre Fritzbox beim Provider.

            1. Elans Drulle

              Guten Tag, Codec wurde umgestellt und wir haben für Testzwecke ein schnurloses FritzPhone angehangen.
              Alle Snom Telefone haben immer noch das gleiche problem, trotz der Codec umstellung. Jedoch hat das FritzPhone bis jetzt kein einziges problem gezeigt.
              Irgendwas muss mit den Snom Telefonen sein...

  5. Michael Fonteyn

    Hallo,

    ch würde dieses Thema gerne noch mal aufgreifen, da ich ein ähnliches Problem mit der 3CX habe. Wir haben etwa am Tag 300-400 Telefongespräche, Ich betreibe die Anlage in einem VLAN, Endgeräte und Anlage sind im gleich VLAN, wir nutzen recht viele Sachen von Snom, DECT Multizellen, Tischtelefone D785, Schnurlose M70, Grandstream (Fax Weiche), Behnke Türgegnsprechanlage, Sophos XG usw.

    Zum eigentlichen Problem: von den 300 Telefongesprächen habe ich etwa 10-20 Gespräche, die immer das selbe Problem haben, wir können hören, aber der andere kann uns nicht hören.

    Das klingt relativ klein, von der Anzahl, ist aber auf dauer sehr nervig.

    Ich habe diese Anleitung damals ebenfalls gelesen und danach eingestellt:
    https://yourwiki.de/sophos-xg-17-5-einrichten-fuer-3cx/
    Diese Anleitung ist aber für die Sophos XG V17, wir benutzen aber schon die V18 und hier gibt es schon Unterschiede SNAT/DNAT als Beispiel.

    Ich habe auch schon ein Ticket bei 3cx aufgemacht, die mir aber auch nicht mehr weiterhelfen können. Das Problem ist erkennbar in der RTP Kommunikation, es kommt gelegentlich vor, das in den Paket vom Telefon zur Anlage kein Audio enthalten ist.

    Ich frage mich, warum sendet das Telefon kein Audio? An den Telefonen ist immer ein USB Headset von Jabra angeschlossen, ein Envolve 30. Wie schon gesagt es ist flächendeckend, Firmware auf dem Telefon ist 10.1.84.15 gesteuert durch 3CX, Habe auch schon mal eine neuere Firmware ausprobiert, ohne Erfolg. 

    Neben dem Telefon, läuft auch noch eine Desktop Client, in einem anderen IP Bereich, aber die RTP Kommunikation wird im VLAN direkt zum Telefon aufgebaut.

    Anbei noch ein paar Screenshots von den Wireshark pcaps.

    https://ibb.co/F7hdxVD

    https://ibb.co/MD3SGJ2

    https://ibb.co/HddMCzH

    Gruß Michael Fonteyn