At one of our client sites, M900 fails to update phone books, provisioning and download firmware updates after some days of uptime.


This error is shown in the logs:

2024-10-17 07:34:19.370-ERROR     [ GFT: ERROR - HTTPC_CONN_CREATE_CFM - Connection handle NULL ]


According to wireshark (using a mirror port or watching the internet gateway), the M900 will make no attempt at creating an HTTP connection when trying to manually reprovision or download an XML phonebook. A reboot fixes this but it works for only a few hours or a few days at most.

This is especially bad because if users update their account passwords, SIP registration fails. Usually, every few hours we pull provisioning data but the M900 eventually fails to create any new HTTP connection. Accordingly, neither phonebook updates are pulled from the PBX.


Model: M900

Base firmware: HSV740B104



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Kai Krakow

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Joined: 23.01.2023

4 Comments

  1. Thomas Barmwater

    Jan 06, 2025

    Was a solution found for this problem? i am investigating a problem updating newly deployed mobil handsets. they do not get the update and i find the same error string in the syslog

  2. Kai Krakow

    Jan 06, 2025

    I didn't get any new info on this yet.

  3. Thomas Barmwater

    Jan 06, 2025

    ok, i am trying your "workaround" in a couple of minutes and will share the result. i guess, the problem goes unnoticed by a lot of people, if they do not validate the fw-versions on the handsets or the status page /user on the m900

  4. Thomas Barmwater

    Jan 06, 2025

    ok, this did the trick for me as well. i will check, if the problem is fixed now or reoccurs as in your case