I try to reset all missed Calls on the D385 via remote control like described here:

Fernsteuerung des Telefons

The URL i used is exactly like decribed in the manual, but at the end i'll get an 401 (Unauthorized) if i do it with cURL (username and password included in the url) or  while i'm logged in as administrator and modify the url with "index.htm?misseddel=0" nothing will happen, except the message there are unsaved settings. But even to save them has no effect, the phone says "xx missed calls".

This is how my url looks like:

http://user:password@ip_of_the_phone/index.htm?misseddel=0

What i'm doing wrong? How can i achieve my goal?

Regards

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Thomas Schulze

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Joined: 17.05.2023

5 Comments

  1. Gianmaria Tononi

    Nov 28, 2023

    Hi,

    Please make sure you are working with a recent firmware and both parameters below are disabled

    https://service.snom.com/display/wiki/use_hidden_tags

    https://service.snom.com/display/wiki/restrict_uri_queries

    If this still doesn't work we would need more details, including the configuration and syslog in a file, but we will not be able to investigate in an open Community thread

    If you are a Snom partner please raise a private ticket, or ask your Snom reseller to do so for you

    If you want more info about your partner status, or to be redirected towards a Snom partner that could help you, please contact our sales team Sales

    Thank you

  2. Thomas Schulze

    Nov 28, 2023

    Hi Gianmaria,

    thank you for your Reply. "Hidden Tags" were already disabled, but "restricted uri requests" not. I also have to change the authentication from digest to basic for passing credentials in the url.

    After that i'll don't get a 401 anymore, but the missed calls are still there. The configuration site said there are "unsaved chnges". The Log gives me the following:

    Nov 28 11:37:43.541 [DEBUG2] PHN: WEB: HTTP accepting from Tcp:192.168.4.7:45726
    Nov 28 11:37:43.541 [DEBUG2] PHN: WEB: HTTP 246/80 accepted from Tcp:192.168.4.7:45726
    Nov 28 11:37:43.541 [DEBUG2] PHN: WEB: HTTP 246/80 connected
    Nov 28 11:37:43.542 [INFO ] PHN: WEB: Request 246/142/0: GET /index.htm?misseddel=0 HTTP/1.1
    Nov 28 11:37:43.542 [INFO ] PHN: WEB: 246 Basic authentication.
    Nov 28 11:37:43.544 [NOTICE] PHN: Clean all call records from settings xml file.

    The Display of the phone still showing my missed calls.

    Regards

  3. Gianmaria Tononi

    Nov 28, 2023

    Hi,

    As said, we would need more details, including the configuration and syslog in a file, but we will not be able to investigate in an open Community thread

    If you are a Snom partner please raise a private ticket, or ask your Snom reseller to do so for you

    If you want more info about your partner status, or to be redirected towards a Snom partner that could help you, please contact our sales team Sales

    Thank you

  4. Thomas Schulze

    Dec 04, 2023 
    Unfortunately is the Manual wrong at this time.

    http://user:password@ip_of_the_phone/index.htm?misseddel=0

    is not enaugh to delete missed records. It must be

    http://user:password@ip_of_the_phone/index.htm?misseddel=1.Missed.# (# is the autoincrement number of missed call), or

    http://user:password@ip_of_the_phone/index.htm?misseddel=clear to clear all missed calls.

  5. Gianmaria Tononi

    Dec 05, 2023

    Hi,

    You are completely right and thank you for reporting back, I will work with our documentation team to reflect this in our page

    Thank you