Hey on all our M700 base stations where we tried a firmware update the following error occured.


loc2 .Info  2022-09-09T11:53:00Z 232-[ FWU Downloading File http://dect.snom.com///M700/M700_v0530_b0002.fwu] 
loc2 .Not   2022-09-09T11:53:00Z 232-[ Base FWU started] 
loc2 .Not   2022-09-09T11:53:55Z 232-[ GFT_DOWNLOAD_CFM] 
loc2 .Debug 2022-09-09T11:53:55Z 232-[ Base FWU ended with error code 2157 (HTTP_GFT_SERVER_UNSPECIFIED): HTTP protocol]


Trying the same with tftp it's nearly the same.

loc2 .Not   2022-09-09T12:25:55Z 232-[ GFT_DOWNLOAD_CFM] 
loc2 .Debug 2022-09-09T12:25:55Z 232-[ Base FWU ended with error code 2157 (HTTP_GFT_SERVER_UNSPECIFIED): HTTP protocol] 
loc2 .Info  2022-09-09T12:26:11Z 232-[ FWU Downloading File tftp://10.170.170.11//M700/M700_v0530_b0002.fwu] 
loc2 .Not   2022-09-09T12:26:11Z 232-[ Base FWU started] 
loc2 .Debug 2022-09-09T12:26:46Z 232-[ Base FWU ended with error code 2123 (TFTPC_TOO_MANY_RETRANS): Too many retransmissions] 
loc2 .Info  2022-09-09T12:27:11Z 232-[ FWU Downloading File tftp://10.170.170.11//M700/M700_v0530_b0002.fwu] 
loc2 .Not   2022-09-09T12:27:11Z 232-[ Base FWU started] 
loc2 .Debug 2022-09-09T12:27:46Z 232-[ Base FWU ended with error code 2123 (TFTPC_TOO_MANY_RETRANS): Too many retransmissions] 
loc2 .Info  2022-09-09T12:28:11Z 232-[ FWU Downloading File tftp://10.170.170.11//M700/M700_v0530_b0002.fwu] 


Anyone any idea?

Thanks in advance

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Frank Schwerz

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Joined: 06.09.2022

3 Comments

  1. Gianmaria Tononi

    Sept 09, 2022

    Hi,

    With our server, there seems to be too many "/" in the URL the base is trying to use, please try and use https://dect.snom.com as the server

    With the local upgrade, the base is still trying another one and cannot handle two at the same time, please reboot the base and try with the URL above.

    Thank you

    Gianmaria


  2. Frank Schwerz

    Sept 09, 2022

    Hi Gianmaria,

    It seems the slash is from the forwarding link, when you hoover your link https://dect.snom.com it resolves to http://dect.snom.com///M700/M700_v0530_b0002.fwu

  3. Gianmaria Tononi

    Sept 09, 2022

    Hi,

    This is quite strange, when I try it it resolves in http://dect.snom.com//M700/M700_v0530_b0002.fwu (which has two "/" and can be handled correctly).

    Please try to reboot the base and try a local upgrade again, keeping in mind that you can jump to 530B2 from some specific previous version only, all the warnings are in the firmware upgrade page on our Service platform.

    Thank you