Hi list,

on a customer site equiped with ~10 D785 phones + D7C extension (SIP 10.1.141.13 (VPN active) D7C 1.1.1) we face following problem in 95% of cases:

. incoming call answered
. call has to be transfered to ldap cardbook user
. transfer button pressed
. cardbook button pressed
.T9 search till user found
.validate
.search for phone number to call for this user
.validate
.nothing happend: no relation with the called user

Now, we take back the on hold call and repeat operation: everything work floowlessly

This problem happend on mainly all transfered incoming calls, doesn't matter which phone answered the call.

I have a video from the operation if needed by support.

Daniel

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Daniel Huhardeaux

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Joined: 15.03.2023

3 Comments

  1. Daniel Huhardeaux

    Oct 23, 2023

    Complement: if we use keys from D7C there is no problem

  2. Federico Rossi

    Oct 26, 2023

    Hi, please try this:

    . incoming call answered
    . call has to be transfered to ldap cardbook user
    . HOLD button pressed
    . cardbook button pressed
    . T9 search till user found
    . validate
    . search for phone number to call for this user
    . validate
    . now the phone is calling the ldap contact number
    . TRANSFER button pressed 2 times

    Regards

  3. Daniel Huhardeaux

    Nov 10, 2023

    Hi Federico. Since I gave your manipulation I have no more feedback from customer, seems that it's OK now. Thanks for your support.


    Regards