In some cases, the Snom Support Team can ask you to provide the Early logs.

In order to catch this type of logs you have to configure the phone the following:

1. Set the parameter log_early_to_flash to value "on"
   You can perform this step via HTTP Request:
   http://Ip_of_your_phone/dummy.htm?settings=save&log_early_to_flash=on&store_settings=save
   or via Provisioning:
   setting log_early_to_flash=on
2. Reboot the phone and wait
3. Connect to http://phoneIP/support.htm when the phone is fully reachable
4. Open the early logs by click the blue links (open in another tab)
   
   
5. Copy and past all the information in a .txt file
6. Attach the file to the support ticket 

Early logs not collected: