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Target release	1.0
Epic
Document status
Document owner	Alexander Feldt
Designer	Zsolt Erdei
Developers	Clemens Cramer
QA	Tita Petre

Goals

Align BLF and Extension behavior for PFKs on Snom desk phones by using XML definitions instead
- Improve user experience
- Improve performance

Background and strategic fit

BLF is a valuable feature for Snom customers, like enterprises who are looking to assist in connecting their customers to a live, available person as well as save business phone use time. Overall, it enables businesses to streamline their communication and better serve customers. BLF aka Extension monitoring has been utilized in numerous ways by businesses using Snom phone systems with multiple extensions. The current implementation appears to be kind of duplicated, but with a few little differences and erroneous behaviour.

Assumptions

Use case#1: A secretary's phone shall display the call status of the boss's line, allowing the secretary to know whether the boss is on a phone call or not. This will enable the secretary to make the decision to put the new caller on hold or let them through to the boss.
Use case#2: Call centers and customer support groups have also a need for BLF: it enables employees to see if their colleagues are free to take a support call or if their supervisor is on another line and unable to help another customer.
Use case#3: BLF is needed by teams working on a specific project: supervisors can monitor team members' extensions and vice versa so all team members are aware of each other's current status.

Requirements

#

Title / Requirement number

User story / functionality

Importance

Notes

1

D8XX_BLF-XML_FR-1-UAC

On D8xx IP phones, any PFK (programmable function key - physical or virtual) can be assigned to a function, which allows monitoring state changes of the configured SIP extension on another IP phone. This function shall be called "BLF-XML". The following state changes shall be visualized:

monitored SIP extension is in idle mode => idle
monitored SIP extension receives an incoming call => ringing
monitored SIP extension dials or accepts an incoming call => busy

Must Have

This means, that the D8xx phone acts as a User Agent Client and the IP phone of the monitored extension as a User Agent Server (UAS).

2

D8XX_BLF-XML_FR-1-UAS

On Snom IP phones, any SIP extension having an active subscription of its state changes, shall sent a notification SIP message (NOTIFY) to the UAC, at least when one of the following state changes occur:

from any state => idle
from any state => ringing
from any state => busy

Must Have

Fully implemented for idle, ringing, busy

3

D8XX_BLF-XML_FR-2

If such SIP extension is configured on other Snom phones in the same SIP domain, BLF shall work transparantly without the need of a B2BUA (IP PBX)

Must Have

Fully implemented

4

D8XX_BLF-XML_FR-3

The assignment shall be configured either manually via web user interface (WUI) and/or phone user interface (PUI), and automatically via auto-provisioning (HTTP/TFTP setting server), SRAPS, or remote management (TR-069).

Must Have

Fully implemented

5

D8XX_BLF-XML_FR-1-1-UAC

On D8xx series, during an active subscription, state changes of the monitored SIP extension shall be visualized on both, PFK LED and PFK label.

Must Have

Fully implemented

6

D8XX_BLF-XML_FR-1-1-1-UAC

The PFK LED shall be

Off, when state is "idle"
Blinking, when state is "ringing"
On, when when state is "busy"

Must Have

Suggestion:

state	idle	ringing	busy
LED	off	blinking	on

7

D8XX_BLF-XML_FR-1-1-2-UAC

The default PFK LED color shall be

red, when state is "ringing" or "busy"

Must Have

The default colour can be overridden by configuration

8

D8XX_BLF-XML_FR-1-1-3-UAC

The PFK label shall be composed of 3 areas:

(A) icon area
(B) name area
(C) state area

Must Have

9

D8XX_BLF-XML_FR-1-1-3-1-UAC

The icon area (A) shall contain the following symbol, representing the state

state "idle" => white symbol of a person with handset
state "ringing" => red symbol of a person with handset plus an arrow pointing towards the handset
state "busy" => red symbol of a person with handset and 2 waves heading away from the handset

Must Have

Suggestion:

state	idle	ringing	busy
Icon

10

D8XX_BLF-XML_FR-1-1-3-2-UAC

The name area (B) shall contain the following text representing a display name or number (configurable) in default colour "white" (fix)

state "idle" => Monitored party
state "ringing" => Calling party > monitored party
state "busy" => Calling party <> monitored party

Must Have

Suggestion:

state	idle	ringing	busy
Name	101 or Alex	102 > 101 or Alice > Alex	102 <> 101 or Alice <> Alex

11

D8XX_BLF-XML_FR-1-1-3-3-UAC

The state area (C) shall contain the following text representing the state in default colour "white" (fix)

state "idle" => idle
state "ringing" => ringing
state "busy" => busy

Must Have

Suggestion:

state	idle	ringing	busy
State	idle	ringing	busy

12

D8XX_BLF-XML_SR-2-UAS

If the SRV (Snom phone) goes into State "Idle", a NOTIFY message shall be sent to the UA, containing the following information in its XML body:

switch off the assigned PFK LED
display the label icon "idle", the label name "name" or "number", the state "idle"

Must Have

13

D8XX_BLF-XML_SR-2-UAC

If the SRV (IP-PBX or another Snom phone) is in State "Idle", the UA shall

switch off the assigned PFK LED
display the label icon "idle", the label name "name" or "number", the state "idle"

Must Have

14

D8XX_BLF-XML_SR-3-UAS

If the SRV (Snom phone) goes into State "Line seizing", a NOTIFY message shall be sent to the UA, containing the following information in its XML body:

switch off the assigned PFK LED
display the label icon "idle", the label name "name" or "number", the state "idle"

15

D8XX_BLF-XML_SR-4-UAS

In case the notifier being an IP-PBX or another Snom phone: Ringing state => PFK LED blinking fast (colour?), PFK label & icon "ringing"

Must Have

16

D8XX_BLF-XML_SR-5-UAS

In case the notifier being an IP-PBX or another Snom phone: Busy state => PFK LED on (colour?), PFK label & icon "on a call"

Must Have

17

D8XX_BLF-XML_SR-6-UAS

In case the notifier being an IP-PBX: Hold state => PFK LED blinking slow (colour?), PFK label & icon "on hold"

Must Have

18

D8XX_BLF-XML_SR-7-UAS

In case the notifier being an IP-PBX: DND state => PFK LED on (colour?), PFK label & icon "DND on"

Must Have

User interaction and design

User interaction			Requirement reference		Design reference
SRV	UA	State	SRV	UA	Figma	Screenshot
does nothing	does nothing	Idle	BLF-XML-02-SRV_IDLE	BLF-XML-UA-02-02	Figma requirement (702 "idle")
lifts up the receiver	does nothing	Busy	BLF-XML-SRV-02-02

Questions

Below is a list of questions to be addressed as a result of this requirements document:

Question	Outcome
(e.g. How we make users more aware of this feature?)	Communicate the decision reached

Not Doing

List the features discussed which are out of scope or might be revisited in a later release.